Consumer Notice

What is a Consumer Notice?

A Consumer Notice is a formal written communication sent by a consumer to a seller, manufacturer, or service provider. It notifies them of a defect, deficiency, or unfair trade practice and demands redressal before taking legal action under the Consumer Protection Act, 2019.

Steps for Drafting or Sending Consumer Notice

Simply download your consumer notice PDF, send it to anyone online securely, or have the physical copy delivered right to your doorstep - all with professional handling and proof of receipt. Follow these simple steps to prepare and send your legal notice to a seller or service provider quickly and securely.

Enter Your Details

⟶

Make Payment

⟶

Connect with Lawyer

⟶

Review it, (Under Approval)

⟶

Sent to the Opposing Party

Why Choose DigiLawyer to Draft Consumer Notices?

Need to send a legal notice before filing consumer complaint? We make it simple - With DigiLawyer, you get help from real lawyers, strong legal documents, and quick delivery - all without leaving your home.

Expert Lawyers

Work directly with experienced, licensed lawyers who review, sign, and stamp your notice - ensuring it holds legal weight and delivers impact.

Easy and Convenient

No office visits. No waiting in queues. Access professional legal services anytime, anywhere, 100% online, right from your phone or laptop.

Secure & Confidential

We take your privacy seriously. All your data and documents stay encrypted, confidential, and protected with industry-grade security.

Clear and Transparent

Flat, upfront pricing with complete transparency. You’ll always know what you’re paying for - no fine print, no extra fees.

For Individuals & Businesses

Whether handling product or service issues, DigiLawyer makes legal communication easy, reliable, and effective.

Download or Get It Delivered

Instantly access a legally sound consumer notice PDF, or have a printed copy delivered to your doorstep with tracking & proof of dispatch

How Can DigiLawyer Help You?

Common Reasons for Sending a Consumer Notice: 

1. Defective goods or substandard services- When the product is damaged, faulty, or the service is below the promised quality. 
2. Non-delivery or delayed delivery of products/services- When goods/services are not delivered on time or not delivered at all. 
3. Overcharging or hidden charges- When the consumer is charged more than the agreed price or without proper disclosure. 
4. Misleading advertisements or false claims- When a product/service doesn't match what was promised in ads or promotions, it is not always accurate. 
5. Unfair terms in warranties or service contracts- When warranty conditions are biased or service contracts are unjust. 
6. Denial of legitimate refunds, replacement, or compensation- When rightful claims are rejected even after valid complaints.

What Does a Consumer Notice Include? 

1. Full details of the consumer and the party addressed- Include names, addresses, and contact information of both the consumer and the seller/service provider. 
2. Description of the transaction and date of purchase/service- Mention what was bought or availed, along with the purchase or service date. 
3. Specific grievance or issue faced- Clearly describe the problem such as defect, delay, or misleading information. 
4. Supporting evidence like invoices, photos, emails, etc. Attach documents that prove the transaction, and the issue faced. 
5. A clear demand for redressal (refund, replacement, compensation)- State exactly what resolution you are seeking. 
6. A reasonable deadline for response- Give around 15–30 days for the other party to reply or take action. 
7. Statement of legal rights and intention to approach the Consumer Commission if unresolved- Mention that legal remedies will be pursued if the issue isn’t resolved in time. 

When Should You Send a Consumer Notice? 

You should send a consumer notice in the following situations: 

• As soon as you receive a defective or faulty product- Don’t wait. If the product is damaged, not working, or not as promised, send notice immediately. 
• When the issue comes to your knowledge- Even if you notice the defect or unfair practice later, you can still send the notice once you realize the problem. 
• If you've already raised the issue but got no response- If you've contacted customer service or support and they’ve ignored or denied your complaint, sending a legal notice is your next step. 
• After repeated failed attempts to resolve- When follow-ups, calls, or emails don’t lead to any action, a formal consumer notice shows you're serious and may lead to quicker results. 

Sending the notice early can often lead to faster solutions and avoids unnecessary court action.

Consequences of Ignoring a Consumer Notice 

Failing to respond to a consumer notice can lead to serious legal and reputational consequences for the business or service provider: 

1. Legal Action in Consumer Court- The consumer may file a complaint before the appropriate Consumer Commission, which can result in legal penalties and compensation orders. 
2. Ex-Parte Orders- If the notice is ignored and the matter proceeds to court, the forum may pass a decision without hearing the opposite party. 
3. Damage to Business Reputation- Ignoring legitimate grievances can harm public trust, especially if the consumer shares the experience online or on social media. 
4. Increased Liability- Courts may view non-response as a sign of negligence or bad faith, which can increase the damages or compensation awarded. 
5. Enforcement Proceedings- If a consumer court order is passed and ignored, consumers can take legal steps to enforce it. The court may even seize the other party’s property to ensure compliance. For example, if a company is ordered to refund ₹50,000 but doesn’t pay, the court can order an attachment (seizure) of the company’s property to recover the amount. 

Governing Laws

The rights of consumers and the obligations of sellers, service providers, and manufacturers are governed by the Consumer Protection Act, 2019. Some key legal provisions under this law include:

• Section 2(6)- Defines "Deficiency" in services.
• Section 2(10)- Defines "Defect" in goods.
• Section 17, 21 & 39- Deal with powers of the Consumer Commission to order refunds, replacements, and compensation.
• Section 38- Grants the Commission powers to conduct inquiry and pass orders.
• Section 85- Lays down the penalties for non-compliance with orders of the Consumer Commission.
• Section 89- Provides for imprisonment up to 6 months or fine or both, in case of willful non-compliance with Commission orders.
• Section 2(47)- Defines unfair trade practices, including misleading ads, overcharging, or not issuing proper bills.

FAQs Related to Consumer Notice